Descriptions are based on Android/Google and Apple/iOS devices’ default settings.

Some content may differ from your device depending on the region, service provider, or device’s software.

App related content may not work as described depending on the device’s specifications, connection and the environment that it is used in.

Additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services may be incurred depending on each user’s own data plan. For large data transfers, it is recommended to use the Wi-Fi feature.

Connect to a Wi-Fi network for optimal performance. Wifi settings can be accessed via the mobile device’s settings. Settings → Wi-Fi, and then tap the Wi-Fi switch to activate modem. Select a network from the Wi-Fi networks list. Networks that require a password appear with a lock icon.

When a device connects to a Wi-Fi network, the device will typically reconnect to that network each time it is available without requiring an additional password entry. To remove the network, select ‘Forget’ from the Wi-Fi network menu.

To get started, first download the Health Connect App by Myia. On an Android phone please visit the following link to the Google Play store: https://play.google.com/store/apps/details?id=com.myialabs.app

On an Apple phone please visit the following link to the Apple App Store: https://apps.apple.com/us/app/health-connect-by-myia/id1360043948

Minimum Requirements for usage are:

• Android device with Android OS version 9 or higher

• iOS (Apple) device with iOS version 10 or higher

Once downloaded and installed, please open the app by tapping on the Health Connect App icon on your respective device.

When the Health Connect App opens each patient will need to enter a unique 6-digit Global Enrollment Code that must be provided by the care organization. This code is not case sensitive.

Once the code is entered the Health Connect App immediately directs to the home screen. 

Important: If the Health Connect App is ever removed from a device it will require a new Global Enrollment Code from the care organization to re-install.

Text/SMS Invite Option:  Care organizations may elect to deliver patients the app download link and the Global Enrollment Code via a Text Message (SMS Message).  If the care organization chooses this method, the patient’s profile with an active cell phone number must be entered by care providers in the Myia Admin Panel in advance.

Once an SMS invite is received, first tap the link in the message. The user will be redirected to the app download page.  Depending on your device, follow the INSTALL / GET steps on that device.  

Android:

Apple iOS:

When app download is complete, open the app from the device's home-screen, or directly from the app center.  The Enter Activation Code screen should be the first screen displayed.  Enter the code contained in the text message.  

Note: The final character of the code automatically accepts the entry.  There is no ‘submit’ or ‘enter’ button after entering the code.  When successful the app will display the Home Screen.  If the care organization chooses, a confirmation text may also be sent.

The Health Connect App launches directly to the home screen, including upon the initial setup.  There is no log-in or password required. If the Health Connect App is not fully shut-down it will re-open to the previous screen. 

At the top of the screen there is an optional banner that provides instructions on how to contact a care team. If a number is included in this section it also acts as a button to initiate a phone call directly. 

This banner can be displayed by a care organization during off-hours. This is to inform and remind patients that live monitoring is not occuring. The exact hours of operation and/or an after hours contact number may also be displayed.

If a survey is sent to patients it will display on the home page.  Patients need to tap ‘Get Started’ to enter each new survey.  There are many survey types available including daily-health, new symptoms and patient satisfaction.  Each care organization chooses which surveys a patient will receive and when.

Vital signs are displayed in a series of rows, which are also buttons, based on the settings chosen by the care team.  The optional Vital Signs are as follows: 

• Blood Pressure

• Blood Oxygen

• Heart Rate (this row is NOT a button) 

• Weight

• Blood Sugar

• Temperature

All vital signs are entered manually by patients from peripheral devices which the patient already owns or are provided by the care team.  

COMING SOON:  Peripheral Devices pre-configured to each patient’s Health Connect App may be provided by the care organization and those results will automatically upload to the Health Connect App and not require manual entry.

Blood Pressure

1. To manually enter a Blood Pressure start by pressing on the row that says Blood Pressure. 

1. Take a reading using a peripheral blood pressure device per the manufacturer's settings and/or care team’s instructions. 

2. Once the reading is visualized on the device, tap a section of the manual entry screen that pertains to each reading (Blood Pressure or Heart Rate). 

3. The mobile device’s numeric keypad will appear on the screen. Enter the Blood Pressure and Heart Rate values from the peripheral device. Be sure to enter both the Blood Pressure and Heart Rate

4. When the appropriate data is entered the ‘Submit’ button will turn green. Press this button to submit readings. 

5. The Health Connect App will automatically return to the Home Screen.     

Blood Oxygen

1. To manually enter a Blood Oxygen, start by pressing on the row that says Blood Oxygen. 

1. Take a reading using a peripheral blood oxygen device per the manufacturer's settings and/or care team’s instructions.  Blood Oxygen readings and devices are also known as Pulse Ox readings or devices. 

2. Once the reading is visualized on the device, tap a section of the manual entry screen that pertains to each reading (Blood Oxygen or Heart Rate). 

3. The mobile device’s numeric keypad will appear on the screen. Enter the Blood Pressure and Heart Rate values from the peripheral device. Be sure to enter both the Blood Oxygen and Heart Rate.

4. When the appropriate data is entered the ‘Submit’ button will turn green. Press this button to submit readings. 

5. The Health Connect App will automatically return to the Home Screen

Heart Rate

Heart Rate is displayed independently on its own row, however this data is entered in correlation with a valid Blood Pressure or Blood Oxygen reading. Note: This tile is not a button. To enter a heart rate revert to the instructions on Blood Pressure and/or Blood Oxygen. 

Weight

To manually enter a Weight reading start by pressing on the row that says Weight.

1. Take a reading using a peripheral scale device per the manufacturer's settings and/or care team’s instructions.  

2. Once the reading is visualized on the device, tap the section of the manual entry screen to enter the reading.

3. The mobile device’s numeric keypad will appear on the screen. Enter the weight value from the peripheral device.

4. When the appropriate data is entered the ‘Submit’ button will turn green. Press this button to submit readings. 

The Health Connect App will automatically return to the HomeScreen. 

Blood Sugar

1. To manually enter a Blood Sugar start by pressing on the row that says Blood Sugar. Take a reading using a peripheral Glucometer per the manufacturer's settings and/or care team’s instructions.  

2. Once the reading is visualized on the device, tap the section of the manual entry screen to enter the reading.

3. The mobile device’s numeric keypad will appear on the screen. Enter the Blood Sugar value from the peripheral device.

4. Tap on the next row labeled ‘Date’ in blue. A calendar will appear requesting the date of the blood sugar reading. Date defaults to the current day, however the Health Connect App allows for backdating and backtiming of Blood Sugar. This lets a patient enter numerous readings in one manual entry session.  This practice should be discussed and supported by a care team. 

5. Select the date that this reading was taken. Select ‘Ok’ from the bottom. To cancel, select the ‘Cancel’ option.

6. Tap on ‘Time’. This allows the patient to select a time for the blood sugar reading.

7. This selection also defaults to the current time but allows for multiple daily readings in one session. Select ‘Ok’ from the bottom. To cancel, select the ‘Cancel’ option.

8. Last, the patient chooses After Fasting, Before Meal or After Meal.  This allows the care team to have all the information needed to assess and treat any concerning results with a Blood Sugar reading.

9. When the appropriate data is entered the ‘Submit’ button will turn green. Press this button to submit readings. 

The Health Connect App will automatically return to the Home Screen. 

Temperature 

1. To manually enter a temperature reading start by pressing on the row that says Temperature.

2. Take a reading using a thermometer per the manufacturer's settings and/or care team’s instructions.  

3. Once the reading is visualized on the device, tap the section of the manual entry screen to enter the reading.

4. The mobile device’s numeric keypad will appear on the screen. Enter the temperature value from the peripheral device.

5. When the appropriate data is entered the ‘Submit’ button will turn green. Press this button to submit readings. 

The Health Connect App will automatically return to the Home Screen. 

This feature allows a patient to report a problem or ask a question. The Get Help button is located near the bottom of the Home Page. 

1. Clicking Get Help directs a patient to a list of help topics. The top banner can also specify a contact number for a care team.  Note the redirect to 911 for emergencies.

2. The menu consists of five “help topic” choices via buttons. By selecting a desired topic the care team will have more information to facilitate the request.

• Discuss new or worsening symptoms

• Ask a non urgent question about my care or medications

• Report a problem with my kit or a device (This section requires one additional step detailed separately below).

• Reschedule an appointment

• Other topic to discuss

3. The topic buttons each open to a “detail” entry page that allows patients to type a note, take a picture, send a video, or record an audio message for a care team.

4. To type a message, tap in the white box where it says “Describe your symptoms”. A cursor will begin to flash in the text box and a keyboard will appear. When the note is complete press ‘Done’.

Send a Picture

1. To send a picture press the camera icon below the white text box.  

2. A small pop up window will appear at the bottom of the screen. Choose:

1.  ‘Take Photo’ using the phone's camera

2. ‘Choose from Library’ to select and send a picture that has already been taken on the phone

3. ‘Cancel’ to escape the pop up menu

NOTE: The first time the camera is requested via the Health Connect app a patient will need to allow permission for the device to take pictures and record video through the Health Connect App. The options are to allow this ‘While using the app’ or ‘Only this time’ and ‘Cancel’.

Aim the camera at the desired location or object and press the white circle to take a picture. To flip the camera lens for ‘selfie’ view, press the rotating arrows to the right of the white camera button. 

1. The picture will pop up on the screen. Press ‘Ok’ to attach the photo to the Get Help message or ‘Cancel’ to discard the image. 

2. If satisfied with the picture selection, press ‘Done’ to send to a care team. 

3. A pop up message displays communicating the Get Help request has been sent. Press ‘Ok’ to exit.

Record a Video

1. To record a video press the video camera icon below the white text box. 

1. A small pop up window will appear at the bottom of the screen. Choose: 

   1. ‘Record Video’ using the phone's camera 

   2. ‘Choose from Library’ to select and send a video that has already been taken on the phone.

   3. ‘Cancel’ to escape the pop up menu.     

NOTE: The first time the camera is requested via the Health Connect app a patient will need to allow permission for the device to take pictures and record video through the Health Connect App. The options are to allow this ‘While using the app’ or ‘Only this time’ and ‘Cancel’.

1. Aim the camera at the desired location or object and press the red round button to start a video. To flip the camera lens for ‘selfie’ view, press the rotating arrows to the right of the white camera button. 

2. Press the same button, now with a square icon, to stop the recording. The Health Connect App supports maximum 2 min video lengths. The video will display on the screen. Press the Check Mark icon to attach the video to the Get Help message or the Trash Can icon to discard the video. 

1. If satisfied with the Get Help request, press ‘Done’ to send to a care team.

2. A pop up message displays communicating the Get Help request has been sent. Press ‘Ok’ to exit.

Record Audio

1. To record an audio message press the microphone icon below the white text box.  

1. A small pop up window will appear at the bottom of the screen. Choose:

   1. ‘Record Audio’ using the phone's microphone

   2. ‘Choose from Library’ to select and send audio that has already been recorded on the phone.

   3.  ‘Cancel’ to the escape pop up menu.

NOTE: The first time the microphone is requested via the Health Connect app a patient will need to allow permission for the device to record audio using the phone's microphone. The options are to allow this ‘While using the app’ or ‘Only this time’ and ‘Cancel’.

1. The Microphone app will appear. Press the round, red button near the bottom of the screen to begin recording an audio clip.

2. Press the same button, now with a square icon, to stop the recording. The Health Connect App supports maximum 2 min audio clip lengths. The audio clip will display on the screen. Press the Check Mark icon to attach the audio clip to the Get Help message or the Trash Can icon to discard the clip. 

3. If satisfied with the Get Help request, press ‘Done’ to send to a care team.

4. A pop-up message displays that the Get Help request has been sent. Press ‘Ok’ to exit.

Report a Problem with My Kit or Device

Many patients will be supplied with peripheral devices in a single kit by their care organization.  To report a problem with a supplied device, first press this button. A list of devices will appear. 

Click on the option that best describes your problem.

• Blood Pressure Monitor

• Tablet

• Weight Scale

• Other Sleep Sensor

• Pulse Oximeter

• Hotspot / Internet Connectivity  

  *The same detail entry page with text, image, video and audio feedback choices opens and the same directions apply to complete the request. 

When a video call is initiated, the call will appear over all other applications that are open on the phone. Displayed will be a call screen with the provider's name and the options to ‘Accept’ or ‘Decline’ the call.

To decline the call press the blue ‘Decline’ button. The provider will be notified that the call was declined by the user. The app will return to the Home screen.

To accept the call press the green ‘Accept’ button. The video will begin. Appearing on the screen is the picture of the calling provider on the top half of the video screen. The patient’s picture will appear in the lower right.

Options to ‘Mute’ the microphone, ‘Stop Video’ on the phone’s camera, or ‘Flip’ the camera to the front facing camera. 

To end the video call press the red ‘End Call’ button. A pop up will appear confirming the video call has ended. Press ‘Close’ to exit.

Sending a Message

Pressing on the messages button which is located at the bottom of the Home Screen allows a patient to communicate with their care team via text message. 

Care Team

The button directs to a list of the care teams and providers to which the patient is assigned.  Selecting which care team the message is intended for opens a thread to begin communicating.  The message thread displays received and sent messages much like an SMS/text thread on any other mobile device.

1. To type a message,  tap in the white box where it says “Describe your symptoms”. A cursor will begin to flash in the text box and a keyboard will appear.  When the note is complete press the, now green, ‘Paper Airplane’ icon in the lower right corner. 

1. When complete with all Messages, press the white arrow at the top, left corner of the Messages screen to return to the Home Screen.

Sending a Picture

1. To send a picture  press the camera icon below the white text box.  

2.    A small pop up window will appear at the bottom of the screen. Choose:

1.  ‘Take Photo’ using the phone's camera

2. ‘Choose from Library’ to select and send a picture that has already been taken on the phone

3. ‘Cancel’ to escape the pop up menu

NOTE: The first time the camera is requested via the Health Connect app a patient will need to allow permission for the device to take pictures and record video through the Health Connect App. The options are to allow this ‘While using the app’ or ‘Only this time’ and ‘Cancel’.

1. Aim the camera at the desired location or object and press the white circle to take a picture. To flip the camera lens for ‘selfie’ view press the rotating arrows to the right of the white camera button. 

2. The picture will pop up on the screen. Press ‘Ok’ to attach the photo to the Message Thread or ‘Cancel’ to discard the image. 

3. If satisfied with the picture selection, press ‘Done’ to send to a care team. 

4. If satisfied with the image, press the, now green, ‘Paper Airplane’ icon in the lower right corner. 

5. The image will display directly in the message stream as the last message sent.

6. When complete with all Messages, press the white arrow at the top, left corner of the Messages screen to return to the Home Screen.

Record a Video

1. To record a video press the video camera icon below the white text box. 

1. A small pop up window will appear at the bottom of the screen. Choose: 

   1. ‘Record Video’ using the phone's camera.

   2. ‘Choose from Library’ to select and send a video that has already been taken on the phone.

   3. ‘Cancel’ to escape the pop up menu.

NOTE: The first time the camera is requested via the Health Connect app a patient will need to allow permission for the device to take pictures and record video through the Health Connect App. The options are to allow this ‘While using the app’ or ‘Only this time’ and ‘Cancel’.

1. Aim the camera at the desired location or object and press the red round button to start a video. To flip the camera lens for ‘selfie’ view, press the rotating arrows to the right of the white camera button. 

1. Press the same button, now with a square icon, to stop the recording. The Health Connect App supports maximum 2 minute video lengths. The video will display on the screen. Press the Check Mark icon to attach the video to the message or the Trash Can icon to discard the video. 

2. If satisfied with the video message, press ‘Done’ to send to a care team. 

3. If satisfied with the image, press the, now green, ‘Paper Airplane’ icon in the lower right corner. 

4. The video will display directly in the message stream as the last message sent.

5. When complete with all Messages, press the white arrow at the top, left corner of the Messages screen to return to the Home Screen.

Record Audio
To record an audio message press the microphone icon below the white text box.  A small pop up window will appear at the bottom of the screen. 

1. ‘Record Audio’ using the phone's microphone.

2. ‘Choose from Library’ to select and send audio that has already been recorded on the phone.

3.  ‘Cancel’ to the escape pop up menu.

NOTE: The first time the microphone is requested via the Health Connect app a patient will need to allow permission for the device to record audio using the phone's microphone. The options are to allow this ‘While using the app’ or ‘Only this time’ and ‘Cancel’.

1. The Microphone app will appear. Press the round, red button near the bottom of the screen to begin recording an audio clip.

2. Press the same button, now with a square icon, to stop the recording. The Health Connect App supports maximum 2 min audio clip lengths. The audio clip will display on the screen. 

3. Press the Check Mark icon to attach the audio clip to the message or the Trash Can icon to discard the clip. 

4. If satisfied with the audio message, press ‘Done’ to send to a care team. 

5. If satisfied with the recording press the, now green, ‘Paper Airplane’ icon in the lower right corner. 

6. The audio file will display directly in the message stream as the last message sent.

7. When complete with all Messages, press the white arrow at the top, left corner of the Messages screen to return to the Home Screen.

The Library displays educational documents, websites and video links that are suggested and added by care teams and/or care organizations. 

Device Id

This displays the Serial Number of your device the app is installed on.

App Version

This displays the current version of the Health Connect App. Please visit the Google Play Store or the Apple App Store to upgrade to the latest app version. The Health Connect App is optimized to update automatically once the user has granted permission for this to occur on their device.